How to add a dashboard in CA Service Catalog

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

This is a procedure on handling a dashboard in the CA Service Catalog(SC) UI.

The 'Contact Us' I refer to below, is to be seen as an example.

To be changed per your own wishes.

Environment

Windows running CA Service Catalog(SC).

Resolution

Please check the below test/example script on how to add a dashboard.

1. Login to the SC-UI
2. SC/Home, click dashboards
3. In the Top-right corner, click the '<<' icon
4. Click on 'Add Dashboard'
5. Give the new dashboard a name
6. Check 'Shared Dashboard' > 'Accessible by Role'='All Roles'
7. Check 'Default Dashboard' when desired
8. Click 'Add'
    
9. SC/Home/Dashboards (the new one shows at the top-left)
10. In the Top-right corner, click the '<<' icon
11. Click on 'Show Library'
12. Expand(+) CA Components – Template > Service Catalog
13. Select(left-mouse-click) on 'Contact Us'
    • and drag&drop it onto the newly added dashboard
    • and close the library(red cross in the top right corner of the popup)
14. Move the dashboard-window to it's correct place and
15. Click 'Save Layout' in the dashboard menu at the top

 The newly added dashboard is now activated.