Date Format Problem in Identity Portal Forms

Products

• CA Identity Manager
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

When creating a new user in the Identity Portal and inserting an Activation Date or Expiration Date using the Date Picker, the format may display incorrectly. Even if the format is specified as DD/MM/YYYY, the portal presents it as MM/DD/YYYY. This inconsistency causes confusion for end users who expect the DD/MM/YYYY standard.

If the user is saved, the dates are recorded in the correct format within the user store. This behavior also occurs in the modify form, specifically where the Activation Date field is read-only.

Environment

• CA Identity Manager 14.X vApp (Virtual Appliance)
• Identity Portal forms using Date Picker

Cause

The Date Picker component uses locale-specific settings that default to a format inconsistent with the user's regional expectations.

Resolution

The Date Picker uses locale settings. Ensure the correct settings are configured under the Localisation tab in the Admin UI.

1. Log in to the Admin UI and navigate to the Localisation tab.
2. Review the list of configured locales to ensure the preferred locale (e.g., en_GB for DD/MM/YYYY) is present.
3. To add a new locale, click the + (plus) sign.
4. Select the desired Language from the drop-down list.
5. Click ADD.
6. Set the added locale as the default to ensure the DD/MM/YYYY format is used by the Date Picker.