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Could not set encryption context during initialization

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Article ID: 111858

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

We are observing below errors in the webagent log:

[49015/1212126976][Fri Aug 17 2018 10:22:02][CSmAdminManager.cpp:987][ERROR][sm-AgentFramework-00930] ADMIN: Could not set encryption context during initialization. [49015/1212126976][Fri Aug 17 2018 10:22:02][CSmHighLevelAgent.cpp:122][ERROR][sm-AgentFramework-00400] HLA: Failed to initialize 'Administration Manager'.

How can we resolve this error?

Cause

The error is logged as a child process crashed, or a problem with the semaphores or shared memory. 

In our case, the domain controllers were not available and so the Policy Servers were also not available.

Environment

Release:
Component: SMFSS

Resolution

Restarting the domain controllers and the Policy Servers resolved the issue.