SiteMinder Webagent : Could not set encryption context during webagent initialization

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

Below errors in the webagent log:

[49015/1212126976][Fri Aug 17 2018 10:22:02][CSmAdminManager.cpp:987][ERROR][sm-AgentFramework-00930] ADMIN: Could not set encryption context during initialization. [49015/1212126976][Fri Aug 17 2018 10:22:02][CSmHighLevelAgent.cpp:122][ERROR][sm-AgentFramework-00400] HLA: Failed to initialize 'Administration Manager'.

Environment

Release:
Component: SMFSS

Cause

The error is logged as a child process crashed, or a problem with the semaphores or shared memory. 

In our case, the domain controllers were not available and so the Policy Servers were also not available.

Resolution

Restarting the domain controllers and the Policy Servers resolved the issue.