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CA PIM 12.9 SP2: WebUI login delay

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Article ID: 111853

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Updated On:

Products

CA Virtual Privilege Manager CA Privileged Identity Management Endpoint (PIM) CA Privileged Access Manager (PAM)

Issue/Introduction

Customer experienced that it took 2 minutes to log into WebUI.
WebUI showed "the server is not responding" message.
 

Cause

Ldap query returns required user objects and on user object sometimes it looks for referral object in Ldap again. Hence it delays response from AD server.

Environment

PIM 12.9 SP2 EntM / AD userstore

Resolution

This is fixed by testfix T51S076

Additional Information

Please contact CA Support for testfix.