ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

PPM - Custom Attributes will not update via Gel Script

book

Article ID: 111822

calendar_today

Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Created a process that updates custom attributes values using GEL script.

The custom attributes are not updated until the page is refreshed.

 

Environment

All supported versions of PPM

Resolution

This is working as designed.

Example - 

Idea converting to a Project

Custom attributes are to update in the Project via gel script in a process
The script does not start until the Idea is converted to a project.
When the Idea is converted, you are on the project page.  This is when the process would be kicked off
The page will need a refresh in order for the custom attributes values that you are updating via the process to appear
Note: same logic applies to system action updates in the process.