Limitations of providing direct task links for approvers in Identity Portal - Identity Portal

Products

• CA Identity Portal
• CA Identity Suite

Issue/Introduction

In Identity Portal, tasks submitted for approval are assigned unique, dynamically generated IDs. Because these IDs change for every request and are stored in backend tables without human-readable transaction mapping, it is not possible to email static direct links to approvers.

This article explains the architectural limitation and how approvers should access tasks.

Environment

Identity Portal 14.x

Cause

Identity Portal task IDs are system-generated and ephemeral. They do not map directly to static, permanent URLs, and database architecture prevents simple retrieval of a meaningful transaction ID for external use in notification emails.

Resolution

Direct URL generation for specific approval tasks is not a supported feature. To manage pending approvals, approvers should:

1. Access the Task Dashboard: Log in to the Identity Portal Web UI and navigate to the "Approvals" dashboard.
2. Utilize Notification Emails: Ensure that automated email notifications are enabled so approvers are alerted to new requests. These emails provide the necessary context to navigate to the dashboard manually.
3. Explore API Integration: For custom workflows, administrators may investigate the Identity Portal API to build custom task-lookup interfaces that meet specific business requirements.

Additional Information

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