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Threshold events not making it to Spectrum

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Article ID: 111813

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

After configuring CAPC for https threshold events are not getting to Spectrum.  
Spectrum is not configured for https.  The following error was seen in
EMService.log:

ERROR | pool-1-thread-20         | 2018-08-20 13:46:25,017 |
com.ca.im.portal.em.inv.NPCInventoryPoller
      | Exception during poll.
javax.xml.ws.WebServiceException: Could not send Message.
        at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:145)
        at com.sun.proxy.$Proxy105.beginInventory(Unknown Source)
        at com.ca.im.portal.em.inv.NPCInventoryPoller.poll(NPCInventoryPoller.java:95)
        at com.ca.im.portal.em.util.PollCycleTask.run(PollCycleTask.java:60)
        at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
        at java.util.concurrent.FutureTask.run(FutureTask.java:266)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at java.lang.Thread.run(Thread.java:748)
Caused by: javax.net.ssl.SSLException: SSLException invoking
https://hostname:8481/dm/inventory2: Unrecognized SSL message, plaintext connection?

Cause

Invalid Web Service Scheme / Port

Environment

All supported releases of Dx NetOps Performance Management and Spectrum

Resolution

  • In CAPC run /opt/CA/PerformanceCenter/SsoConfig
  • #1 CA Performance Center
  • #3 Performance Center
  • #1 Remote Value
  • #1 Web Service Scheme
    • Update this from https to http
  • #3 Web Site Port
    • Ensure this is still 8481, if not set it to 8481
  • On the Spectrum side stop / start Spectrum Tomcat


You should now start seeing events in Spectrum after OneClick fully starts up