Format of value in IdM Forgotten Question and Answer field

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

The format of the value stored in the forgotten password Question and Answer field in user store (CA Directory) is now different than what it used to be in earlier versions.

For Example :

New  Format :       In what city/town was your father born?         bcity?

Old Format :          In what city/town was your father born?         bcity


In version R14.2 IDM, we see additional Question Marks "?" (delimiter) in the Question and Answer pair.

The format of the value stored in the forgotten password Question and Answer field in user store (CA Directory) is now different than what it used to be in earlier versions.

Is this by design?

Environment

CA Identity Manager R14.2 

Resolution

The structure of the Q n A stored data has been enhanced to maintain an index for each Q n A pair.

This was required so we can properly track question usage when the track days before a question can be re-used option is in place.

Prior to this, enforcement was based on the persisted order of the pairs.

On certain user stores the order could not be guaranteed, so we needed to maintain order in Identity Manager.

This was changed as part of an Enhancement request. This will not cause issue with older format.