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Performance Report duplicate devices

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Article ID: 111789

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction

Customer is seen that for the same robot machine Peron the same robot machine Performance Report display twice the robot name, one with FQDN and the other only the short name.

Environment

Release:
Component: CAUIM

Resolution

Some probes have options to determine how source of me metrics be displayed.
In order to robot name be honored is required to follow the next step on each robot:
  • Open robot configuration 
  • Select Setup Tab 
  • Select Misc Sub-tab 
  • check Set QoS source to robot name instead of computer host name under Quality of Service section.
  • Restart the robot.
  • Delete from USM the device ( do not forget to un-check the prevent rediscovery flag ) 
  • Restart robot