CA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Unable to update a CI with info from two MDR example: With the following MDRs in a CA SDM 14.1.03 tenant: - A-Test with class SCCM. - B-Test with class AX.
Create the CI using GRLoader with a xlsx file with info from MDR A-Test. When trying to update the info of other attributes from MDR B-Test with another xlsx file the following error in GRLoader.log appear:
08/08 18:17:45.280 INFO GRLoader 496 GRLoader Started - load from spreadsheet(test.xlsx(null) cells((1,*)-(*,*)) - to CMDB - CI Updates allowed / inserts allowed
INFO GRLoader 512 =============================================================================== INFO grDataMgr 208 Multi-tenancy is enabled and set to on INFO grDataMgr 226 grDataMgr2000 Default tenant is set to MAINT ERROR grGenericRdr 366 grGenericRdr6910 null
CA SDM 14.1.03
This a known issue taget as a bug in this version. Please open a case to request test fix related to defect "usrd3646 FEDERATED_ASSET_ID NOT UPDATED VIA GRLOADER UTILITY"