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GRLoader ERROR grGenericRdr 366 grGenericRdr6910 null
Article ID: 111766
Updated On:
Products
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Unable to update a CI with info from two MDR
example:
With the following MDRs in a CA SDM 14.1.03 tenant:
- A-Test with class SCCM.
- B-Test with class AX.
Create the CI using GRLoader with a xlsx file with info from MDR A-Test.
When trying to update the info of other attributes from MDR B-Test with another xlsx file the following error in GRLoader.log appear:
08/08 18:17:45.280 INFO GRLoader 496 GRLoader Started - load from spreadsheet(test.xlsx(null) cells((1,*)-(*,*)) - to CMDB - CI Updates allowed / inserts allowed
INFO GRLoader 512 ===============================================================================
INFO grDataMgr 208 Multi-tenancy is enabled and set to on
INFO grDataMgr 226 grDataMgr2000 Default tenant is set to MAINT
ERROR grGenericRdr 366 grGenericRdr6910 null
example:
With the following MDRs in a CA SDM 14.1.03 tenant:
- A-Test with class SCCM.
- B-Test with class AX.
Create the CI using GRLoader with a xlsx file with info from MDR A-Test.
When trying to update the info of other attributes from MDR B-Test with another xlsx file the following error in GRLoader.log appear:
08/08 18:17:45.280 INFO GRLoader 496 GRLoader Started - load from spreadsheet(test.xlsx(null) cells((1,*)-(*,*)) - to CMDB - CI Updates allowed / inserts allowed
INFO GRLoader 512 ===============================================================================
INFO grDataMgr 208 Multi-tenancy is enabled and set to on
INFO grDataMgr 226 grDataMgr2000 Default tenant is set to MAINT
ERROR grGenericRdr 366 grGenericRdr6910 null
Cause
This a known issue taget as a bug in this version.
Please open a case to request test fix related to defect "usrd3646 FEDERATED_ASSET_ID NOT UPDATED VIA GRLOADER UTILITY"
Please open a case to request test fix related to defect "usrd3646 FEDERATED_ASSET_ID NOT UPDATED VIA GRLOADER UTILITY"
Environment
CA SDM 14.1.03
Resolution
Feedback
Yes
No
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