NetOps Portal Integration with CABI Jasper fails with message "An error occurred retrieving reports. Please check the logs for details"

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration

Issue/Introduction

On NetOps Portal web page: An error occurred retrieving reports. Please check the logs for details.

On NetOps Portal wrapper-*.log file:

GET request for "http://nnn.nnn.nnn.nnn:8080/jasperserver-pro/rest_v2/resources?folderUri=/public/ca&recursive=true&type=reportUnit&type=dashboard&jaspertoken=fMBFEKomRju/3clZMjyEgQ==??rbt&orgidl=CAPM" resulted in 401 (Unauthorized); invoking error handler

Failed to retrieve reports

org.springframework.web.client.HttpClientErrorException: 401 Unauthorized

 

Environment

Any Release

Cause

The upgrade doesn't copy the new files "capm.properties" and "capm.jks" from CABI to the NetOps Portal server.
 

Resolution

Logon on NetOps Portal machine

1) Stop NetOps Portal Services

2) Rename the files:
capm.properties
capm.jks
in /PC/webapps/pc/WEB-INF/CABIKeystore folder

3) Copy the news files:
capm.properties
capm.jks

From (CABI machine):
<CA Business Intelligence>/apache-tomcat/webapps/jasperserver-pro/WEB-INF/config

To (NetOps Portal machine)::
<installation_directory>/PC/webapps/pc/WEB-INF/CABIKeystore

4) Start NetOps Portal Services

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/20-2/integrating/integrate-ca-business-intelligence/install-ca-business-intelligence-reports-and-dashboards.html#concept.dita_a427ef405ea14e7ebd052469459ff9b881647c9d_ConfigureUserSynchronizationhttps://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/20-2/integrating/integrate-ca-business-intelligence/install-ca-business-intelligence-reports-and-dashboards.html#concept.dita_a427ef405ea14e7ebd052469459ff9b881647c9d_ConfigureUserSynchronization