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Error 1723 installer package dll could not be run

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Article ID: 111633

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Updated On:

Products

CA Harvest Software Change Manager - OpenMake Meister

Issue/Introduction

The following error is seen while installing the SCM client, Workbench, on a new server. 

"Error 1723. There is a problems with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor"

Environment

Release: 13.x, 14.x

Resolution

This is a known issue, documented on the General Considerations:

Follow the steps:

Install Error on Windows

Solution:
Follow these steps:
Install Microsoft Visual C++ 2013 Redistributable (x86) on the Windows system as a pre-requisite.
After successful installation of the same, proceed to install the required harvest components.