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Error 1723 installer package dll could not be run


Article ID: 111633


Updated On:


CA Harvest Software Change Manager - OpenMake Meister


The following error is seen while installing the SCM client, Workbench, on a new server. 

"Error 1723. There is a problems with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor"


Release: 13.x, 14.x


This is a known issue, documented on the General Considerations:

Follow the steps:

Install Error on Windows

Follow these steps:
Install Microsoft Visual C++ 2013 Redistributable (x86) on the Windows system as a pre-requisite.
After successful installation of the same, proceed to install the required harvest components.