Error 1723 installer package dll could not be run

book

Article ID: 111633

calendar_today

Updated On:

Products

CA Harvest Software Change Manager - OpenMake Meister

Issue/Introduction

We have Harvest 12.5 and while doing a test upgrade receives the attached error message.

"Error 1723. There is a problems with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor"

Assuming it is due to corrupted installation media I downloaded setup files again and got the same result in second attempt also

Environment

Release:
Component: CCC-BI

Resolution

Follow these steps:

Install Microsoft Visual C++ 2013 Redistributable on the Windows system as a pre-requisite.

Further details available in Harvest 13 release notes

https://docops.ca.com/ca-harvest-scm/13-0/en/release-notes/general-considerations#GeneralConsiderations-InstallErroronWindows