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CA UIM USM cant display page on Administrator user

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Article ID: 111618

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction

CA UIM USM cant display page on Administrator user due to corrupted transactor.properties file.

Environment

Release:
Component: UIMUPS

Resolution

The following steps solved the issue.

1. deactivate udm_manager probe
2. rename the transactor.properties file, i.e. BACKUP transactor.properties
3. activate udm_manager probe
4. restart the primary robot
5. restart the UMP robot