CA Service Desk 17.1 with CA Service Catalog media not available for downloading

Article Id: 111581

Status: Published

Updated On: 17-08-2018 11:46

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Customers are not being able to download the CA Service Desk 17.1 with CA Service Catalog media (DVD500000000001042.ISO).

How to download CA Service Desk 17.1 with CA Service Catalog media (DVD500000000001042.ISO)?

Environment:

CA Service Desk 17.1

Resolution:

If the media is not available, it means the contract for CA SDM is missing the package code. In order to address it, you have to contact your account team to further discuss how to get access to DVD500000000001042.ISO.