CA Service Desk 17.1 with CA Service Catalog media not available for downloading

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Article ID: 111581

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Customers are not being able to download the CA Service Desk 17.1 with CA Service Catalog media (DVD500000000001042.ISO).

How to download CA Service Desk 17.1 with CA Service Catalog media (DVD500000000001042.ISO)?

Environment

CA Service Desk 17.1

Resolution

If the media is not available, it means the contract for CA SDM is missing the package code. In order to address it, you have to contact your account team to further discuss how to get access to DVD500000000001042.ISO.