CA Service Desk 17.1 with CA Service Catalog media not available for downloading

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Customers are not being able to download the CA Service Desk 17.1 with CA Service Catalog media (DVD500000000001042.ISO).

How to download CA Service Desk 17.1 with CA Service Catalog media (DVD500000000001042.ISO)?

Environment

CA Service Desk 17.1

Resolution

If the media is not available, it means the contract for CA SDM is missing the package code. In order to address it, you have to contact your account team to further discuss how to get access to DVD500000000001042.ISO.