Filtering by Project in the Staffing portlet throws a 500 Error

Article Id: 111546
Status: Published
Updated On: 25-09-2018 22:26
Products:
CLARITY PPM FOR ITG , CA Project & Portfolio Management , CLARITY PPM FEDERAL , CA Project & Portfolio Management SAAS , STARTER PACK-CLARITY PPM
Issue/Introduction:

When trying to filter by "Project" in the PM Alerts' Staffing portlet, an Error 500 is thrown.

Steps to Reproduce

  1. Make sure PMO add-in is installed.
  2. From the Overview tab, go to the PM Alerts tab.
  3. On the Staffing portlet, click on Options > Configure.
  4. Click on Chart Filter Section > Layout.
  5. Add the "Project" attribute to any Selected column and Save and Return.
  6. Filter by "Project"
Expected Results: Results appear filtered by the portlet
Actual Results: An "Error 500 - Internal Server Error. The server could not retrieve the document due to server-configuration or other technical problems. Contact your site administrator." is received. Logout is necessary to be able to use the portlet again.

Cause:

This issue has been reported to Engineering as DE43460.

Environment:

This has been reported for CA PPM 15.3 and reproduced in 15.4.x.

Resolution:

This issue is fixed in CA PPM 15.5 SP1 (15.5.1).