Cannot filter when searching a word in a select box populated from a data object in CA Service Catalog 17.1

Article Id: 111544

Status: Published

Updated On: 20-08-2018 06:14

Products:

CA Service Catalog , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Cannot filter when searching a word in a select box populated from a data object.

Steps to reproduce:

Log into CA Service Catalog 17.1 or 17.1 RU 1 > Home > Requests > Select a Service that has a form associated which has a select box populated from a data object > Type 3 letters in the select box > All items are displayed. No filter is applied.

Cause:

Defect with CA Service Catalog CA Service Catalog 17.1 and 17.1 RU 1

Environment:

CA Service Catalog 17.1 and 17.1 RU 1

Resolution:

This is a known defect with the application and there is a test fix available. Please submit a ticket with Support to get the fix.

To submit a ticket with Support, click here.