Cannot filter when searching a word in a select box populated from a data object in CA Service Catalog 17.1

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Article ID: 111544

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Updated On:

Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Cannot filter when searching a word in a select box populated from a data object.

Steps to reproduce:

Log into CA Service Catalog 17.1 or 17.1 RU 1 >  Home > Requests > Select a Service that has a form associated which has a select box populated from a data object  > Type 3 letters in the select box >  All items are displayed. No filter is applied.

Cause

Defect with CA Service Catalog CA Service Catalog 17.1 and 17.1 RU 1

Environment

CA Service Catalog 17.1 and 17.1 RU 1

Resolution

This is a known defect with the application and there is a test fix available. Please submit a ticket with Support to get the fix.

To submit a ticket with Support, click here.