SMSESSION cookie has idled out

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Article ID: 111487

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction



i got below errors when i tried to login siteminder. but the policy is working for other webservers like IHS, OHS and apache.

[SMSESSION cookie has idled out. Persistent session will be validated from policy server.]
and
[SMSESSION cookie has expired and will not be used to authenticate.]

Environment

Environment: any

Resolution

These messages are usually due to the web server hosting the login.fcc being on a different machine than the server hosting the content, and there is a difference between what each server sees the current time as.  The result is the login page server sets a cookie, and upon immediately redirecting to the content server - it is already timed out due to the system time difference.