SiteMinder Policy Servers crash while trying to stop the PS when APM-SSO enabled

Products

• APP PERF MANAGEMENT
• CA Application Performance Management Agent (APM / Wily / Introscope)
• CUSTOMER EXPERIENCE MANAGER
• INTROSCOPE

Issue/Introduction

- SiteMinder Policy Server used is: Version: 12.7; Update: 02.00; Build: 1609; CR: 00; - Policy server OS [Version] Win 2012 - APM: 13.1 Customer found this behavior When SMP services was shutdown, he saw an Introscope dll related Crash in the event viewer.

Environment

Release:
Component: APMITG

Resolution

Provided HOTFIX. Please contact APM Technical Support.