Does Workload Automation AE have a direct ServiceNow integration

book

Article ID: 111427

calendar_today

Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent

Issue/Introduction

Does Workload Automation AE have a direct ServiceNow integration?

Environment

Product - Workload Automation AE 11.3.x
Platform - Windows, Unix, Linux
Database - Oracle, Sybase, SQL

Resolution

Workload Automation can send SNMP traps or emails as a result of failures and alarms.
It is then up to clients to configure either SNMP manager or ServiceNow to look for those incoming messages and take actions.

For Workload Automation AE SNMP details please refer to the product documentation here:
https://docops.ca.com/ca-workload-automation-ae/11-4-2/en/administrating/ae-administration/configure-ca-workload-automation-ae-to-work-with-other-ca-technologies-products/snmpmanagerhosts-and-snmpcommunity