Does Workload Automation AE have a direct ServiceNow integration

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent

Issue/Introduction

Does Workload Automation AE have a direct ServiceNow integration?

Environment

Product - Workload Automation AE 11.3.x
Platform - Windows, Unix, Linux
Database - Oracle, Sybase, SQL

Resolution

Autosys 12.1.1  Supports Service Now integration out of the box.

Older releases prior to 12.1.1 do not have such support. Workload Automation can send SNMP traps or emails as a result of failures and alarms. It is then up to clients to configure either SNMP manager or ServiceNow to look for those incoming messages and take actions in those old releases.

For Workload Automation AE SNMP details please refer to the product documentation here:
https://docops.ca.com/ca-workload-automation-ae/11-4-2/en/administrating/ae-administration/configure-ca-workload-automation-ae-to-work-with-other-ca-technologies-products/snmpmanagerhosts-and-snmpcommunity