Jaspersoft Custom Reports within CA PPM are blank
Article ID: 111416
Updated On:
Products
CLARITY PPM FOR ITG
CLARITY PPM FEDERAL
Clarity PPM SaaS - Application
Clarity PPM On Premise
Issue/Introduction
Created a custom Jaspersoft report which executes & downloads in excel, pdf & ppt format from Advanced reporting link.
A report definition has been created for the same report which can be run from 'Reports & Jobs' link from CA PPM application and this executes without any issues however, the output which is generated is blank for EXCEL, PPT & PDF.
A report definition has been created for the same report which can be run from 'Reports & Jobs' link from CA PPM application and this executes without any issues however, the output which is generated is blank for EXCEL, PPT & PDF.
Cause
This is caused by an error on the Lookup query for the report
Environment
Release:
Component: ODJSP
Component: ODJSP
Resolution
CA Support does not troubleshoot custom queries.
Customers are advised to manually analyse custom queries for errors.
Customers are advised to manually analyse custom queries for errors.
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