Jaspersoft Custom Reports within CA PPM are blank

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Article ID: 111416

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Created a custom Jaspersoft report which executes & downloads in excel, pdf & ppt format from Advanced reporting link.
A report definition has been created for the same report which can be run from 'Reports & Jobs' link from CA PPM application and this executes without any issues however, the output which is generated is blank for EXCEL, PPT & PDF. 

Cause

This is caused by an error on the Lookup query for the report

Environment

Release:
Component: ODJSP

Resolution

CA Support does not troubleshoot custom queries.

Customers are advised to manually analyse custom queries for errors.