Jaspersoft custom reports are blank in Excel, PPT, & PDF within Clarity
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Article ID: 111416
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Updated On:
Products
Clarity PPM SaaSClarity PPM On Premise
Issue/Introduction
Created a custom Jaspersoft report which executes & downloads in excel, pdf & ppt format from the Advanced reporting link. A report definition has been created for the same report which can be run from 'Reports & Jobs' link from Clarity and this executes without any issues. However, the output which is generated is blank for EXCEL, PPT & PDF.
How to troubleshoot this?
Environment
Release: All
Resolution
Make sure the datasource used is selected in Advanced Reporting for the report
Make sure you select all possible records
Test in Advanced Reporting - see if results are displayed
Run with exactly the same filters in Clarity and compare