Jaspersoft custom reports are blank in Excel, PPT, & PDF within Clarity

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Article ID: 111416

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Created a custom Jaspersoft report which executes & downloads in excel, pdf & ppt format from the Advanced reporting link.
A report definition has been created for the same report which can be run from 'Reports & Jobs' link from Clarity and this executes without any issues. However, the output which is generated is blank for EXCEL, PPT & PDF. 

Cause

This is caused by an error on the Lookup query for the report

Environment

Release: All 
Component: Clarity Jaspersoft

Resolution

Broadcom does not troubleshoot custom queries. We suggest you manually analyze custom queries for errors.