CA SAM Cronmaster failed to start

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Any cron job/task are running any more, they were running but all jobs stopped at the same time.

Environment

Release:
Component: CASAM

Resolution

We could find this error in the Windows Task Scheduler for Cron Job name: "CA SAM Cronmaster". "...Task Scheduler failed to start "\CA SAM Cronmaster" task for user "<Server_Hostname>\<casam_admin>". Additional Data: Error Value: 2147943730."
Check the current status for this user account and make sure that option "User must change password at next logon" was chose, so we changed into "Password never expires".