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CA SAM Cronmaster failed to start

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Article ID: 111408

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Any cron job/task are running any more, they were running but all jobs stopped at the same time.

Environment

Release:
Component: CASAM

Resolution

We could find this error in the Windows Task Scheduler for Cron Job name: "CA SAM Cronmaster". "...Task Scheduler failed to start "\CA SAM Cronmaster" task for user "<Server_Hostname>\<casam_admin>". Additional Data: Error Value: 2147943730."
Check the current status for this user account and make sure that option "User must change password at next logon" was chose, so we changed into "Password never expires".