Cannot logon to SDM webclient after service restart.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

After a scheduled restart of SDM the web client did not start back up properly. The app was still functioning because it was generating maileater tickets just could not get into the web client. Required a manual restart to re-establish webclient connections.

Environment

Release:
Component: USVDWS

Cause

The tomcat javaw process did not stop when SDM service was stopped.

Resolution

Before starting SDM service check task manager for javaw process, if still shows manually end the process, start SDM service.