Problems downloading from CA Support Online
Article ID: 111206
Updated On:
Products
Endevor
Endevor Natural Integration
Endevor - ECLIPSE Plugin
Endevor - Enterprise Workbench
Issue/Introduction
I'm logged in to CA Support Online but the Download and Case buttons do not show on the Home page.
I logged out of CA Support Online and logged in again.
It says 'Welcome back... ' at the top but doesn't have my name and still doesn't have the Download and Case buttons.
What is wrong?
I logged out of CA Support Online and logged in again.
It says 'Welcome back... ' at the top but doesn't have my name and still doesn't have the Download and Case buttons.
What is wrong?
Environment
Release:
Component: ENDBAS
Component: ENDBAS
Resolution
Try clearing the Internet Browser History -
Logged out of CSO and log in again.
1) Go to Tools and select Internet Options
2) On the General tab, click the Delete... button in the Browsing History section
3) click the 'Temporary Internet Files' and 'Cookies and website data' boxes
4) click the Delete button
2) On the General tab, click the Delete... button in the Browsing History section
3) click the 'Temporary Internet Files' and 'Cookies and website data' boxes
4) click the Delete button
Logged out of CSO and log in again.
Feedback
Yes
No
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