Problems downloading from CA Support Online

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Article ID: 111206

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Updated On:

Products

CA Endevor Software Change Manager (SCM) CA Endevor Software Change Manager - Natural Integration (SCM) CA Endevor Software Change Manager - ECLIPSE Plugin (SCM) CA Endevor Software Change Manager - Enterprise Workbench (SCM)

Issue/Introduction

I'm logged in to CA Support Online but the Download and Case buttons do not show on the Home page.
I logged out of CA Support Online and logged in again. 
It says  'Welcome back...    '  at the top but doesn't have my name and still doesn't have the Download and Case buttons. 

What is wrong?

Environment

Release:
Component: ENDBAS

Resolution

Try clearing the Internet Browser History -
1)  Go to  Tools and select Internet Options
2)  On the General tab, click the Delete... button in the Browsing History section 
3)  click the 'Temporary Internet Files' and 'Cookies and website data' boxes
4)  click the Delete button  

Logged out of CSO and log in again.