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Bulk Load Client Fails TLS 1.2 HTTPS Connection With SSL Handshake Error
Article ID: 111191
Updated On:
Products
CA Risk Analytics
CA Secure Cloud SaaS - Arcot A-OK (WebFort)
CLOUDMINDER ADVANCED AUTHENTICATION
CA Secure Cloud SaaS - Advanced Authentication
CA Secure Cloud SaaS - Identity Management
CA Secure Cloud SaaS - Single Sign On
Issue/Introduction
Attempting to use the Bulk Load Client to connect to Secure Cloud via HTTPS fails. The Bulk Load Client log shows SSL Handshake errors. The problem started happening on the evening of August 9, 2018.
Cause
Secure Cloud (US) was updated on August 9 to remove support for TLS 1.0 and TLS 1.1 protocols. The Bulk Load Client's imbulkloadclient.bat file by default points to the embedded JVM which is a Java 6 version (i.e. ..\_uninst\_jvm\bin\java) but Java 6 does not support TLS 1.2 protocol.
Environment
Secure Cloud
Resolution
Install Java 8 and edit the Bulk Load Client's imbulkloadclient.bat file to instead use the Java 8 version of java.exe which support TLS 1.2 protocol.
Feedback
Yes
No
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