LOG4CXX Errors in AUTOSYS Logs

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent

Issue/Introduction

AutoSys is running fine but periodically the following pair of messages appear in the event_demon.$AUTOSERV or as_server.$AUTOSERV log file.
Note: Similar issue with these errors can be found in DBMaint logs as well.

log4cxx: No appender could be found for logger (PozFactory). 
log4cxx: Please initialize the log4cxx system properly. 
log4cxx: No appender could be found for logger (PozFactory). 
log4cxx: Please initialize the log4cxx system properly. 

Environment

Product: Workload Automation AE 11.x Platform: Windows, UNIX, LinuxDatabase: Oracle, Sybase, MS SQL

Resolution

There are few things that may cause this issue to occur.

1. The messages may occur in the AutoSys logs or in DBMaint logs if/when the application server and/or event_demon lose connectivity with the igateway process.
   Please check network connectivity between the AutoSys and EEM hosts. Additionally make sure the process igateway is running without errors on the EEM host.
2. Ensure permissions on $IGW_LOC/igateway.log are set to rw-r--r-- (644) and the log should be owned by root.

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/autosys-workload-automation/12-0-01/troubleshooting/troubleshooting-ae/log4cxx-error-in-the-scheduler-log.html