Reply email from maileater not sending.

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Article ID: 111165

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Reply email notification not sending from maileater.  The following error message may be in the SDM stdlog;
Reply Address("user name" ) 2018-05-29 10:13:42:601 INFO [ForkJoinPool-1-worker-1] c.c.S.m.ConnectSession - [mailbox:address of mailbox] Processed messages count: 1 ERROR [Thread-3] c.c.S.m.c.PdmMailUtils - Unable to send reply without Email Address. Reply msg(V

Cause

Defect in maileater functionality.

Environment

Release:
Component: USRD

Resolution

Download and install fix SO05289 from support.ca.com.