Reply email from maileater not sending.
Article ID: 111165
Updated On:
Products
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Reply email notification not sending from maileater. The following error message may be in the SDM stdlog;
Reply Address("user name" ) 2018-05-29 10:13:42:601 INFO [ForkJoinPool-1-worker-1] c.c.S.m.ConnectSession - [mailbox:address of mailbox] Processed messages count: 1 ERROR [Thread-3] c.c.S.m.c.PdmMailUtils - Unable to send reply without Email Address. Reply msg(V
Reply Address("user name" ) 2018-05-29 10:13:42:601 INFO [ForkJoinPool-1-worker-1] c.c.S.m.ConnectSession - [mailbox:address of mailbox] Processed messages count: 1 ERROR [Thread-3] c.c.S.m.c.PdmMailUtils - Unable to send reply without Email Address. Reply msg(V
Cause
Defect in maileater functionality.
Environment
Release:
Component: USRD
Component: USRD
Resolution
Download and install fix SO05289 from support.ca.com.
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