Reply email from maileater not sending.

Article Id: 111165
Status: Published
Updated On: 04-10-2018 15:28
Products:
CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Reply email notification not sending from maileater.  The following error message may be in the SDM stdlog;
Reply Address("user name" ) 2018-05-29 10:13:42:601 INFO [ForkJoinPool-1-worker-1] c.c.S.m.ConnectSession - [mailbox:address of mailbox] Processed messages count: 1 ERROR [Thread-3] c.c.S.m.c.PdmMailUtils - Unable to send reply without Email Address. Reply msg(V

Cause:

Defect in maileater functionality.

Environment:

Release:
Component: USRD

Resolution:

Download and install fix SO05289 from support.ca.com.