Why does IM say my licenses are expired when they are not?

book

Article ID: 111135

calendar_today

Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

 When opening IM it will sometimes give a pop-up message about license files being expired. And when you log out and then log back in, the error message will sometimes go away. 

Why does IM sometimes say my licenses are expired when they are not? 

Environment

UIM 8.5.1

Resolution

IM was likely connecting to a secondary hub which did not have the updated license info. 

IM doesn't cache license information.  When you login it reads the information from the local distsrv probe, so you can have two sets of licenses on different distsrv probes.  When you reconnect to the primary that has the valid licenses, the error message goes away. 

You can add a record on the Forwarding tab of the distrv probe configuration to forward all licenses: 

<Please see attached file for image>

This image is not available because: You don’t have the privileges to see it, or it has been removed from the system 

That should prevent the issue from happening again.    
 

Attachments

1558696815873000111135_sktwi1f5rjvs16ioj.png get_app