Exception occured while refreshing ACA cache

Article Id: 111120

Status: Published

Updated On: 15-08-2018 02:26

Products:

CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE

Issue/Introduction:

We saw this error in the IntroscopeEnterpriseManager.log

8/08/18 07:14:47.432 PM BST [ERROR] [pool-29-thread-2] [Manager.AppMap] Exception occured while refreshing ACA cache
org.springframework.transaction.CannotCreateTransactionException: Could not open JDBC Connection for transaction; nested exception is java.sql.SQLException: Data source is closed

Any idea why this error occurred and how to avoid it in future?

Cause:

The information "Could not open JDBC Connection for transaction; nested exception is java.sql.SQLException: Data source is closed" indicates that the Enterprise Manager was unable to connect to the APM database

Environment:

APM 10.7 Linux

Resolution:

In this situation the problem can be ignored as the error was reported during the Enterprise manager shutdown - as can be seen in a previous log entry

8/08/18 07:13:48.684 PM BST [INFO] [Thread-654] [Manager] Beginning orderly shutdown...

If this message occurs and there is no such logical explanation then check the database status and if further assistance is required contact CA Support.