Exception occured while refreshing ACA cache

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• INTROSCOPE

Issue/Introduction

We saw this error in the IntroscopeEnterpriseManager.log

8/08/18 07:14:47.432 PM BST [ERROR] [pool-29-thread-2] [Manager.AppMap] Exception occured while refreshing ACA cache
org.springframework.transaction.CannotCreateTransactionException: Could not open JDBC Connection for transaction; nested exception is java.sql.SQLException: Data source is closed

Any idea why this error occurred and how to avoid it in future?
 

Environment

APM 10.7 Linux

Cause

The information "Could not open JDBC Connection for transaction; nested exception is java.sql.SQLException: Data source is closed" indicates that the Enterprise Manager was unable to connect to the APM database

Resolution

In this situation the problem can be ignored as the error was reported during the Enterprise manager shutdown - as can be seen in a previous log entry

8/08/18 07:13:48.684 PM BST [INFO] [Thread-654] [Manager] Beginning orderly shutdown...

If this message occurs and there is no such logical explanation then check the database status and if further assistance is required contact CA Support.