Error: PAM-UI-1202: Error getting access credentials: Failed to invoke method 'launchService': invalid signature or method was not found.

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Article ID: 111117

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Updated On:

Products

CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager (PAM)

Issue/Introduction

Customer upgraded PAM from 2.8.x to 3.2.0
When accessing the PAM server using PAM Client, following error is displayed.
Error: PAM-UI-1202: Error getting access credentials: Failed to invoke method 'launchService': invalid signature or method was not found.

Cause

PAM Client cache which was from the older version of PAM server was causing this

Environment

Release:
Component: CAPAMX

Resolution

Needed to clear cache on PAM Client.