Web Admin Console (WAC): Installed Packages list is empty.

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Article ID: 111108

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Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

When opening a computer in the Web Admin Console, the list of "Installed Packages" is blank, however, viewing the same computer in DSM Explorer, the list is available and populated.

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Environment

Client Automation (ITCM) -- any version

Resolution

Per product design, software delivery records are not replicated UP, from Domain manager database, to Enterprise manager database.  Hence, when viewing computers in the Web Admin Console, the Installed Packages tab will be blank, if using the WAC on the Enterprise.  You must logon to the WAC for the Domain Manager where the endpoint is registered, in order to review this data!

Attachments

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