Web Admin Console (WAC): Installed Packages list is empty.
Article ID: 111108
CA Automation Suite for Data Centers - Configuration AutomationCA Client Automation - Asset ManagementCA Client Automation - IT Client ManagerCA Client AutomationCA Client Automation - Remote ControlCA Client Automation - Asset IntelligenceCA Client Automation - Desktop Migration ManagerCA Client Automation - Patch Manager
When opening a computer in the Web Admin Console, the list of "Installed Packages" is blank, however, viewing the same computer in DSM Explorer, the list is available and populated.
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Client Automation (ITCM) -- any version
Per product design, software delivery records are not replicated UP, from Domain manager database, to Enterprise manager database. Hence, when viewing computers in the Web Admin Console, the Installed Packages tab will be blank, if using the WAC on the Enterprise. You must logon to the WAC for the Domain Manager where the endpoint is registered, in order to review this data!