Provisioning Server service crash and down core dump slapd

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

im_ps crashes and generate a core.<pid> under folder /opt/CA/IdentityManager/ProvisioningServer/bin for first attempting of bind on im_ps.

Environment

CA Identity Suite 14.1 Virtual Appliance

Virtual Appliance14.1.0 CP5 
Identity Manager14.1.0 CP6 
Identity Governance14.1.0 GA 
Identity Portal14.1.0 CP3 
Operating System14.1.0 GA 

Resolution

1. If you are using Identity Suite 14.1, request hot-fix DE349205-20180301-0001.tgz.gpg to CA Support (this enable gdb tool) on 14.1 version.

2. after install the hot-fix login as config user and su - imps user

3. cd to ProvisioningServer/bin folder an run:

gdb ./slapd ./core.1234 -ex 'thread apply all bt full' -ex quit |& tee backtrace.log (where core.<pid> is the core file generated when im_ps crashed and genereated the core file)

5. Check that have this following messages inside of genearted backtrace.log file with previous gdb command: Core was generated by `./slapd -n im_ps -s 64 -f ../data/im_ps.conf -h ldap://localhost:20389 ldap://c'. Program terminated with signal 11, Segmentation fault. #0 0x0079b69f in _LoadSAPIFuncs () at /home/etadev/src/ECS2/ECS/CommonServices/Unix/Logging/eCSLogAPI.cpp:2875 2875 /home/etadev/src/ECS2/ECS/CommonServices/Unix/Logging/eCSLogAPI.cpp: No such file or directory. in /home/etadev/src/ECS2/ECS/CommonServices/Unix/Logging/eCSLogAPI.cpp

6. If have this error, go to Provisioning Manager/System/Global Properties/Logging tab and uncheck "Common Services", "Unicenter Console" and "eTrust Audit" tabs.