Search returns no results

book

Article ID: 111070

calendar_today

Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Search is working for some users, but not for others. Users have all permissions and authorizations. Example:

<Please see attached file for image>

User-added image

In the above example, objects containing *soa* should return as Object results, and they exist in the system/Client being searched. 

Cause

During investigation, it was found that the UserGroups assigned to some of the Users (but not others) did not have anything specified in the Name field of the Authorizations tab:

<Please see attached file for image>

User-added image

Environment

Release: AUTWAB99000-12.1-Automic Workload Automation-Base Edition
Component:

Resolution

If the user should not be restricted, add an asterisk (*) to the Name field, save the User/UserGroup, and search again. Results should now return correctly:

<Please see attached file for image>

User-added image

Attachments

1558696813990000111070_sktwi1f5rjvs16iod.png get_app
1558696812154000111070_sktwi1f5rjvs16ioc.png get_app
1558696810179000111070_sktwi1f5rjvs16iob.png get_app