How can we ensure that an email sent from the Portal always has a RequestID even if no activity is sent to IDM?
In IDM environment IM process generates the “Task ID” while IP process generates the “Request ID”. <Please see attached file for image>
Customers normally want to send “Request ID” generated by IP in email for reference.
In IP you can retrieve the generated “Request ID” from “Server Type->Hidden-> Request ID” attribute. You need to store this “Request ID” in some SLA attribute ( corresponding to IM task) and after that access this SLA in email policy to embed “Request ID” into the email body.
<Please see attached file for image>