Send RequestID in Portal emails

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

How can we ensure that an email sent from the Portal always has a RequestID even if no activity is sent to IDM?

Environment

Release:
Component: IDSVA

Resolution

In IDM environment  IM process generates the “Task ID” while IP process generates the “Request ID”.
 
Customers normally want to send “Request ID” generated by IP in email for reference.
 
In IP you can retrieve the generated “Request ID” from “Server Type->Hidden-> Request ID”  attribute. You need to store this “Request ID” in some SLA attribute ( corresponding to IM task) and after that access this SLA in email policy to embed “Request ID” into the email body.
 
Reference: https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-portal/14-4/administrating/identity-portal-administration/elements/backend/create-forms.html