Cannot invoke method getIntervalizedData in Portal error in UMP USM portlet

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Article ID: 111060

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

After installing packages from the mon_config_service-8.5.8-HF5.zip when accessing device details for devices with alarms in the UMP USM portlet get the following pop-up error:

A remote function call failed.
This is usually caused by an old version of the portlet in your browser cache.
Please clear your browser cache and refresh the page.

Details:
Cannot invoke method 'getIntervalizedData'.
7 arguments were sent but 9 were expected.

Cause

Suspect a bad cache procedure either in the browser or in one of the wasp temporary directories.

Environment

UIM/UMP 8.51

On primary hub:
ems:  10.17
nas:  9.00
mon_config_service:  8.58HF5

On UMP robot:
ump_usm:  8.52HF15
mon_config_service_usm_patch:  8.52HF5

upgrade to UIM/UMP  9.x

Resolution

1.  Deactivate the wasp probe on UMP robot(s)
2.  Delete the following directories from the UMP robots:

- <installPath>\Nimsoft\probes\service\wasp\work
- C:\Windows\temp\liferay

These are temporary directories that contain cached data that may be stale. Both directories will be rebuilt when the wasp probe is activated.
3.  Activate the wasp probe on the UMP robot(s).
4.  Clear the browser cache from the "beginning of time" before accessing the UMP portal

If the problem continues, try the following:

1.  Deactivate the wasp probe on UMP robot(s)
2.  Delete the following directories from the UMP robots (again):

- <installPath>\Nimsoft\probes\service\wasp\work
- C:\Windows\temp\liferay

3.  Deploy the ump_usm 8.52HF15 to the UMP robot(s)
4.  Activate the wasp probe on the UMP robot(s)
5.  Clear the browser cache from the "beginning of time" (again) before accessing the UMP portal

Note: Also this issue is sometimes observed on upgrade from UIM 8.51 to UIM 9.0x. Follow below steps to resolve the issue 

1.  Deactivate the wasp probe on UMP robot(s)
2.  Delete the following directories from the UMP robots (again):

- <installPath>\Nimsoft\probes\service\wasp\work
- C:\Windows\temp\liferay
3.  Clear the browser cache from the "beginning of time" (again) before accessing the UMP portal