Unable to login to Spectrum OneClick after installing an update

Article Id: 111055

Status: Published

Updated On: 15-06-2020 09:07

Products:

CA Spectrum , CA Spectrum , CA Spectrum , CA Spectrum

Issue/Introduction:

Unable to login to Spectrum OneClick after installing an update

Cause:

This can be caused by Spectrum version mismatch

Environment:

Release: Any
Component: SPCOCK

Resolution:

All SpectroSERVER, OneClick and Spectrum Report Manager (SRM) systems in the Spectrum environment MUST be running the same Spectrum version. For example, 10.3.2 or 10.4.1.

If this is a BMP patch install, all systems must also have the same BMP patch installed.

Additionally, some PTF and debug patches are required to be installed on all SpectroSERVER and/or OneClick and/or SRM systems. Please refer to the release notes for the the PTF or debug patch for details.