After 10.7 upgrade, WebView won't start
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After 10.7 upgrade, WebView won't start

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Article ID: 111044

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE

Issue/Introduction

Upgraded from 10.5.1.8 to 10.7.0.45 and everything was successful and started fine except for Webview.

Got the following in the IntroscopeWebview.log file:

!SESSION 2018-08-11 02:03:14.937 ----------------------------------------------- eclipse.buildId=unknown java.version=1.8.0_112 java.vendor=Oracle Corporation BootLoader constants: OS=linux, ARCH=x86_64, WS=gtk, NL=en_US Framework arguments: -product com.wily.introscope.webview.server.product Command-line arguments: -consolelog -product com.wily.introscope.webview.server.product !ENTRY org.eclipse.osgi 4 0 2018-08-11 02:03:15.264 !MESSAGE Application error !STACK 1 java.lang.IllegalStateException: Unable to acquire application service. Ensure that the org.eclipse.core.runtime bundle is resolved and started (see config.ini). at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:74) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:386) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549) at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504) at org.eclipse.equinox.launcher.Main.run(Main.java:1236) at org.eclipse.equinox.launcher.Main.main(Main.java:1212) at org.eclipse.core.launcher.Main.main(Main.java:30) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.zerog.lax.LAX.launch(Unknown Source) at com.zerog.lax.LAX.main(Unknown Source)

Environment

  • Application Performance Management 10.7

Resolution

  • Copied /product/webview/ items from working to not working Webview machine.
  • Also copied "WVCtrl.sh" and "IntroscopeWebView.properties" from working to not working Webview machine.
  • Cleared product cache and now webview on MOM is working well.