GRLoader ends with Exit Code:2

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When running GRLoader, "Exit Code:2" is received.  

For example, from the "C:\PROGRA~2\CA\SERVIC~1\samples\GRLoader", run the GRLoader command with parameters like these:
 
grloader -s http://localhost:8080 -i grloader_sample_spreadsheet.xlsx -u servicedesk -p mypassword -a -E 

The result could be:

Error returned from command. Command: "C:/Program Files (x86)/CA/SC/jre/1.8.0_171/bin/java.exe" -Xmx512M -cp .;"C:/PROGRA~2/CA/SERVIC~1/java/lib" -jar "C:/PROGRA~2/CA/SERVIC~1/java/lib/GRLoader.jar" -s http://localhost:8080 -i grloader_sample_spreadsheet.xlsx -u servicedesk -p [email protected] -a -E -N "C:/PROGRA~2/CA/SERVIC~1" . Exit Code:2

Environment

CA Service Desk Manager 14.1.03

Cause

The error has been seen when the JRE installed is 1.8.0_171 and the location specified in the NX.env does not exist.

 

Resolution

1. Find the value of NX_JRE_INSTALL_DIR in the NX.env file.  Confirm that the path exists on the server.
2. Ensure that the JRE is installed in that directory (i.e. there is a lib and bin subdirectory and other files of the JRE as expected).