oracle monitor probe configuration tool has stopped working

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Article ID: 111018

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

oracle monitor probe configuration tool has stopped working. application crashes when we try to open configuration page.

Cause

Environment issues.

Environment

UIM 9.0 and eaerlier
any prove with an Infrastructure manager GUI

Resolution

To resolve issue with a GUI not opening the below steps and be done.

1) exist IM and check task manager to make sure the process has stopped
2) go to the %temp% directory on the machine IM is installed on and delete all contents.
3) Start IM and test again.
4) if that still fails you will need to uninstall the IM client restart the machine it is installed on and then reinstall it again to try and fix the issue.
( do make sure the antivirus is disabled during the reinstall. Also may try excluding the %temp% directory as well as the nimsoft directory to try and resolve this issue.)