DX IM - UIM - oracle monitor probe configuration tool has stopped working


Article ID: 111018


Updated On:


DX Infrastructure Management NIMSOFT PROBES


Oracle monitor probe configuration tool has stopped working. application crashes when we try to open configuration page.


Environment issues.


UIM 9.0 and later
Oracle probe GUI via IM


To resolve issue with a GUI not opening the below steps and be done.

1) Exist IM and check task manager to make sure the process has stopped
2) go to the %temp% directory on the machine IM is installed on and delete all contents.
3) Start IM and test again.
4) If that still fails the last option is to uninstall the IM client restart the machine it is installed on and then reinstall it again to fix the issue.
( do make sure the antivirus is disabled during the reinstall. Also may try excluding the %temp% directory as well as the nimsoft directory to resolve this issue.)