What happens when the domain name changes for an LDAP server configured on the Third Party page?

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Article ID: 110967

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Updated On:

Products

CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager (PAM)

Issue/Introduction



CA PAM is not updating the domain name of of LDAP servers configured on the Third Party page. The domain name was changed for several servers and PAM can no longer connect to the servers.  As a result, users in the changed domain are unable to login to PAM.

Environment

Release:
Component: CAPAMX

Resolution

PAM is not currently designed to automatically change the domain of LDAP servers when they are changed in Active Directory.  This will have to be done manually, and will likely require deletion and re-import of any groups imported for the original domain.