NUX notifications not working

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Article ID: 110963

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction



In the New User Experience (New UX), if the resource manager sends a notification to a resource for a timesheet, the notifications appears within the  Organizer view of the classic PPM UI, but not in the resource's New UX notifications window (the bell icon).

Also when a resource sends a notification to the project manager about a task, The PM is also not receiving the notification in the New UX.

Is there an action that must be taken to get these notifications to work in NUX? How do these notifications actuallly work in the New UX?

Environment

Release:
Component: PPRPRM

Resolution

Reminders about Timesheets and notifications to PMs about tasks that are not enabled for time entry are based on how you have notifications configured for users in Classic CA PPM. The available notification methods are email, SMS, a notification within Classic CA PPM, or any combination.