Users getting Internal Server error when accessing timesheets in New UI
Article ID: 110960
CLARITY PPM FOR ITGCLARITY PPM FEDERALClarity PPM SaaS - ApplicationClarity PPM On Premise
Some users are reporting that when they attempt to enter their timesheet data in the New UI in CA PPM, an error is thrown: "Internal Server Error"
Release: Component: ODPRD
Perform the following steps: 1. hit Ctrl + H 2. on the top left hit "Clear Browsing Data" 3. switch to the "Advanced" tab 4. set the Time Range drop-down to "All Time" 5. put a check on every box (scroll down to make sure all boxes are checked) 6. click the "Clear Data" button 7. close chrome completely 8. re-open chrome and attempt to get to the timesheets in the new UI again 9. if it still does not work, follow steps 1-8 a second time (some users had to perform the steps twice for it to work properly)