rsp probe fails on Centos 7.5

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

The rsp probe will not start on a freshly installed robot running Centos 7.5 operating system and will throw the following error in the rsp probe log after some time:

Max. restarts reached for probe 'rsp'

Environment

UIM 8.51
rsp 5.30
Centos 7.5

Cause

Shared libraries such as libicuuc.so.51 cannot be found, causing the probe to fail.

Resolution

In the controller probe GUI > Setup > Environment set the following variable:

LD_LIBRARY_PATH=.:$LD_LIBRARY_PATH:/opt/nimsoft/probes/system/rsp 

If the variable LD_LIBRARY_PATH does not exist please create it and set its value accordingly.

Note: you should change the path for the rsp probe according to your environment.