ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Actions under Modules occasionally goes blank (not loaded)


Article ID: 110909


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal


After Increasing the session timeout to 480 mins (8 hours) in web.xml  for Portal and IDM 
we noticed that occasionally the  Action under Modules goes  blank and does not load for about 5 mins.
This impacts all users including admin. 


Component: IDMGR


There is another 2nd level cache that needs to be adjusted in the web.xml file,  it should be higher than the application cache time ( more than 8 hours),

add the following jvm arg to your web application start up params, -Dportal.logindata.timeout={time in millisecond} , restart application server.