Actions under Modules occasionally goes blank (not loaded)
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Article ID: 110909
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Updated On:
Products
CA Identity ManagerCA Identity GovernanceCA Identity Portal
Issue/Introduction
After Increasing the session timeout to 480 mins (8 hours) in web.xml for Portal and IDM we noticed that occasionally the Action under Modules goes blank and does not load for about 5 mins. This impacts all users including admin.
Environment
Release: Component: IDMGR
Resolution
There is another 2nd level cache that needs to be adjusted in the web.xml file, it should be higher than the application cache time ( more than 8 hours),
add the following jvm arg to your web application start up params, -Dportal.logindata.timeout={time in millisecond} , restart application server.