CA Automic Workload Automation Engine - U00011850 Record 'LSSYNCED' not found in table MQLS or does not match the Server version

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Article ID: 110897

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

The Automation Engine is not starting after an upgrade.
The Worker Processes (WP) are ending abnormally due too the error:

 
U0001850 Record 'LSSYNCED' not found in table MQLS or does not match the Server version.
Server will be terminated abnormally. Please start in cold mode

Cold Start does not help.

Cause

WP crash when no LSSYNCED record could be found in MQLS

Environment

Release:
Component: AAUTEN

Resolution

- truncate table MQLS
- Cold start the Automation Engine