Not able to set status transition condition for Request workflow tasks
Article ID: 110863
SUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
"Condition" field missing from "To Do" tab and "Attribute Transition Condition" field missing from "Transition Information" tab on "Create New Behavior Template" form (detail_bhvtpl.htmpl) ONLY for R/I/P but not for Change Orders These are defects that were found in 14.1.01 with test fixes created but I guess these fixes were never moved into later releases.
"PROBLEM SYMPTOM: WIN-CANNOT ADD A CONDITION TO BEHAVIOR TEMPLATE "
Steps to reproduce:
1. Login to Service Desk Manager. 2. Navigate to 'Administration' -> 'ServiceDesk' ->'Request/Incident/Problem' -> 'Area'. Open detail page of any Area. 3. Click on the 'Workflow' tab. Under that select any sub tab and click Edit. 4. Click on 'Use Classic Workflow' and create a new Workflow template and save. 5. Open the Workflow template created in Step#4. Under 'Behavior' tab, open any behavior from the template list and try to add a Condition.
'Condition' field is missing under the 'To Do' tab. 'Condition' can be added for behavior templates of Workflow templates of Change Order and Issue Categories.