option "Take Control" for Remote Control menu is missing
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option "Take Control" for Remote Control menu is missing

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Article ID: 11076

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation

Issue/Introduction

Remote Control menu has a missing "Take Control" item:

Folder "Remote Control" is also missing

NOTE: This will also be the case if Remote Control is not installed on an endpoint, which is expected behavior and not covered here.

Environment

Client Automation - All supported versions

Resolution

This issue could be caused by a missing registry key and must be manually corrected 

IMPORTANT: This article contains information about modifying the registry.

Before you modify the registry, make sure to create a back up of the registry and ensure that you understand how to restore the registry if a problem may occur.
For more information about how to back up, restore, and edit the registry, please review the relevant Microsoft Knowledge Base articles on support.microsoft.com.

This problem occurs because the registry key HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\EGC3.0N\Plugins\ITRMRC_DSMVIEW is missing.

NOTE: For 64 bits machined the key is: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\EGC3.0N\Plugins\ITRMRC_DSMVIEW

The solution is to export this registry key from a working machine and import it on the problem machine.**


**NOTE: For reference, the key contains a String value called 'PluginDLL' that contains the full path to GUI_RCAVCVIEW.DLL, typically  in ..\CA\DSM\bin\

Additional Information

Example of registry key file :

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ComputerAssociates\EGC3.0N\Plugins\ITRMRC_DSMVIEW]
"PluginDLL"="C:\\Program Files (x86)\\CA\\DSM\\bin\\GUI_RCACVIEW.DLL"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ComputerAssociates\EGC3.0N\Plugins\ITRMRC_DSMVIEW\Locale]

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ComputerAssociates\EGC3.0N\Plugins\ITRMRC_DSMVIEW\Locale\DE]
"ResourceDLL"="C:\\Program Files (x86)\\CA\\DSM\\bin\\GUI_RCACVIEW.DE"
"HelpFile"="https://docops.ca.com/rest/ca/product/latest/topic?language=DE&format=rendered"
"MessageHelpFile"="https://docops.ca.com/rest/ca/product/latest/topic?language=DE&format=rendered"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ComputerAssociates\EGC3.0N\Plugins\ITRMRC_DSMVIEW\Locale\EN]
"ResourceDLL"="C:\\Program Files (x86)\\CA\\DSM\\bin\\GUI_RCACVIEW.EN"
"HelpFile"="https://docops.ca.com/rest/ca/product/latest/topic?language=&format=rendered"
"MessageHelpFile"="https://docops.ca.com/rest/ca/product/latest/topic?language=&format=rendered"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ComputerAssociates\EGC3.0N\Plugins\ITRMRC_DSMVIEW\Locale\FR]
"ResourceDLL"="C:\\Program Files (x86)\\CA\\DSM\\bin\\GUI_RCACVIEW.FR"
"HelpFile"="https://docops.ca.com/rest/ca/product/latest/topic?language=FR&format=rendered"
"MessageHelpFile"="https://docops.ca.com/rest/ca/product/latest/topic?language=FR&format=rendered"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ComputerAssociates\EGC3.0N\Plugins\ITRMRC_DSMVIEW\Locale\JPN]
"ResourceDLL"="C:\\Program Files (x86)\\CA\\DSM\\bin\\GUI_RCACVIEW.JPN"
"HelpFile"="https://docops.ca.com/rest/ca/product/latest/topic?language=JP&format=rendered"
"MessageHelpFile"="https://docops.ca.com/rest/ca/product/latest/topic?language=JP&format=rendered"
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