Reports are scheduled via Reports and Jobs were running and have suddenly the reports start failing.
Example error in log:
Exception: Document already exists
Error RPT-0021: Error occurred while saving the report Capacity_vs_Demand_by_Resource_recurrence.PDF. Please contact your system administrator.
Example error in the BG log:
ERROR 2018-01-30 13:20:14,541 [Thread-212004] niku.njs (clarity:admin:21099943__D909634C-4F02-40BE-A89B-F6ADB666FE59:none) Error during adding file to DMS. com.niku.union.exceptions.DMSException: Document already exists:Capacity_vs_Demand_by_Resource_recurrence_13359899.pdf
Steps to Reproduce:
Expected Result: Scheduled reports run every 15 minutes until paused or canceled.
Actual Result: Reports run as expected for a period of time, then fail. Once the scheduled report fails, it continues to fail.
Caused by DE39624
This is resolved in 15.4.1 and onwards and backported to 15.3 patch 3
Schedule reports in Home > Advanced Reporting