Global Collections not populating after creating them in Spectrum OneClick

book

Article ID: 110541

calendar_today

Updated On:

Products

CA Spectrum

Issue/Introduction

Global Collections not populating after creating them in Spectrum OneClick

When creating a Global Collection from OneClick with a user different from the owner of the application, we can see that the Global Collection freshly created it is not populating. We did the test several times in both OC (primary and secondary) with different users and the GC are not updated. However, if we create the GC with the spectrum user (install owner of the application), the Global Collection is populating it correctly.

Environment

Any Spectrum version 

Resolution

The problem was caused by a mis-configuring in the User Group for the Admins where the Legacy SNMP Community String was not set to "ADMIN,0", but "DEFAULT,5".


When this was changed back to "ADMIN,0" then the Global Collections were populating correctly again for all users.